101 Activities for Delivering Knock Your Socks Off Service by Performance Research Associates

By Performance Research Associates

modern-day consumers are not easy provider that's speedier, higher, and extra custom-made than ever ahead of. How can companies make sure that they're ready to fulfill that problem? the most recent addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for providing Knock Your Socks Off Service offers readers with the sensible instruments and inexpensive education required to aid meet their buyers' wishes.

Taking the original place of seeing issues from the customer's viewpoint, this choice of enjoyable and enlightening workouts teaches customer support managers and staff worthwhile how one can aid their corporations supply world-class carrier, and is helping them create an motion plan for development. Written within the similar available and funny sort that made Delivering Knock Your Socks Off Service so renowned, this better half consultant covers such issues as:

- how you can say no

- empathy vs. sympathy

- provider restoration

- listening

- electronic mail

- cell talents

- buyers from hell

- successful phrases and soothing words

- looking forward to client wishes

- development reliability

- shopper suggestions

- protecting a pressure log

- and extra

those easy yet potent actions take in simple terms mins, yet bring really strong, lasting effects.

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