By Performance Research Associates
Taking the original place of seeing issues from the customer's viewpoint, this choice of enjoyable and enlightening workouts teaches customer support managers and staff worthwhile how one can aid their corporations supply world-class carrier, and is helping them create an motion plan for development. Written within the similar available and funny sort that made Delivering Knock Your Socks Off Service so renowned, this better half consultant covers such issues as:
- how you can say no
- empathy vs. sympathy
- provider restoration
- electronic mail
- cell talents
- buyers from hell
- successful phrases and soothing words
- looking forward to client wishes
- development reliability
- shopper suggestions
- protecting a pressure log
- and extra
those easy yet potent actions take in simple terms mins, yet bring really strong, lasting effects.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
Best customer service books
Your One-Stop consultant to Oracle CRM On call for Reporting Plan, construct, and distribute data-rich company intelligence experiences comfortably. Oracle CRM On call for Reporting information the complete report-building technique and explains the right way to use the strong gains on hand in solutions On call for to create and percentage entire, built-in reviews.
Management classes from the long-lasting model you should use to force Disney-style luck In supporting Walt Disney create “The Happiest position on Earth,” Van France and his group begun a company revolution in 1955 that finally grew to become the Disney University—the worker education and improvement application that powers some of the most well-known manufacturers on the earth.
Party - spontaneous or deliberate - brings pleasure, enjoyable and positivity to the place of work and has the aptitude to dramatically impact the base line. This sensible guide will let you know how celebrations while strategically controlled could make your company a enjoyable position to paintings in and likewise lead to and likewise lead to larger productiveness.
The revolution in enormous info has enabled a game-changing method of advertising. The asynchronous and non-stop choice of shopper information includes wealthy indications approximately shopper personal tastes and intake styles. Use of this information could make advertising adaptive, dynamic, and attentive to adjustments in person purchaser habit.
- NEGOTIATE ANYTHING! Secrets to Make Companies Treat You Fairly
- Starting Up in Business Networks: Why Relationships Matter in Entrepreneurship
- Customer Loyalty
- Organisational Schizophrenia: Impact on Customer Service Quality (Response Books)
- Dynamic Customer Strategy: Today's CRM
Additional info for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)