Accueil physique et téléphonique: Règles d'étiquette au by Ginette Salvas

By Ginette Salvas

advisor vital pour les personnes qui communiquent avec les consumers et visiteurs autant à l'accueil qu'au téléphone. Il contient un consultant du vocabulaire à utiliser dans différentes situations.

Show description

Read or Download Accueil physique et téléphonique: Règles d'étiquette au téléphone (French Edition) PDF

Best customer service books

Oracle CRM On Demand Reporting (Oracle Press)

Your One-Stop advisor to Oracle CRM On call for Reporting Plan, construct, and distribute data-rich company intelligence stories conveniently. Oracle CRM On call for Reporting info the total report-building strategy and explains the best way to use the robust positive factors to be had in solutions On call for to create and proportion accomplished, built-in experiences.

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (Business Books)

Management classes from the enduring model you should use to force Disney-style luck In assisting Walt Disney create “The Happiest position on Earth,” Van France and his crew begun a company revolution in 1955 that at last turned the Disney University—the worker education and improvement application that powers the most well-known manufacturers on the earth.

Celebrate! Lessons Learned from the World's Most Admired Organizations

Party - spontaneous or deliberate - brings pleasure, enjoyable and positivity to the place of work and has the aptitude to dramatically impact the base line. This useful guide will let you know how celebrations whilst strategically controlled could make your company a enjoyable position to paintings in and in addition lead to and in addition bring about larger productiveness.

Customer-Centric Marketing: A Pragmatic Framework (MIT Press)

The revolution in monstrous information has enabled a game-changing method of advertising and marketing. The asynchronous and non-stop selection of purchaser information consists of wealthy signs approximately patron personal tastes and intake styles. Use of this information could make advertising adaptive, dynamic, and aware of alterations in person client habit.

Extra info for Accueil physique et téléphonique: Règles d'étiquette au téléphone (French Edition)

Sample text

Download PDF sample

Rated 4.83 of 5 – based on 39 votes